I highly recommend Phillip’s placement services, he is very knowledgeable and well connected in the jewelry industry. I had the pleasure of meeting him through a colleague at my former employer, and I could not be more grateful for the time he spent with me, providing me with very valuable advice. He took the time to get to know me and learn about my past work experience, where I was at professionally, and where I felt I needed to be.

I was at a place where I was feeling frustrated with my career path and lack of opportunity for growth. Philip was candid and spoke to me like a friend, he was very straightforward and I felt like he sincerely wanted to help me find a role that would be the best fit for me. He gave me a lot to think about, and with his help, I was able to find the perfect fit with the company I am working for now. He is an excellent resource to help further your career and reach your professional goals. I now feel like I have an ally in the jewelry industry and I cannot thank Phillip or recommend his services enough!

The advice, help and coaching I received from Phillip was nothing short of life-changing. Phillip’s encouraging–yet realistic–feedback on my roles, actions, and responsibilities were beyond helpful. He is an efficient, responsive, and personable businessman. His experience is breathtaking, and that is only part of what makes him a perfect fit to be a Consultant to Retail Jewelers!

We have a busy jewelry business in Corvallis, Oregon. Our specialties are fine colored gemstones and one-of-a-kind custom designs. It requires a great deal of knowledge to succeed in a store like ours, and we hold our staff to very high standards of education and integrity. In late November of 2021, we found ourselves with three new hires, none of which had any experience in the jewelry industry. We had great intentions of training them ourselves but quickly realized that we needed help before the busiest month of the year. We invited Phillip to our store and he spent three full days giving our new employees a crash-course in all things diamonds, gemstones, and jewelry. He taught best-practices for sales and service and did many role-playing activities with the employees. The confidence our new sales associates gained in those three days was invaluable. It was best possible investment we could have made for their future success at our store, and in the industry.

Phillip has conducted follow-up virtual trainings with our staff, and we were able to tailor these sessions to cover areas that need more depth and answered questions that have arisen for them as they navigate their new career.  Every time they meet with Phillip I see new excitement and eagerness to learn and do more.

I cannot overstate the value of service that Bosen Associates provides! It has been a tremendous ROI and money well spent!

I’ve had the distinct pleasure of working with Phillip over a good number of years, while I was at both GIA and Jewelers Mutual. Every interaction and/or project has left me being grateful for his participation.

Phillip is a consummate professional and his knowledge of the gem & jewelry world top-notch. He is a complete value-add to the jewelry industry in general. But even more so to retail jewelers where his insights help businesses grow their bottom line, build depth (with both staff AND customers), and prosper in general.

He would a welcome resource to any organization looking to take their business to the next level.

I was reluctant to hire a consultant. I really know MY business, but Phillip Bosen really knows THE business! Phillip has provided a depth of knowledge in the areas of employee engagement and success, special events, navigating family dynamics, streamlining processes, training my team and much more. I have a golf pro help me with my short game and it only makes sense to have Phillip as my business coach. Our business has grown exponentially in the six years we have worked together and I know it will continue to grow.

Knowing we needed a top level sales executive and I’m so glad we contacted Phillip Bosen to conduct the search. Phillip was professional and easy to work with. We are very pleased that through his search we found William Frost.

I’ve known Phillip Bosen for many years from our mutual involvement with the American Gem Society. He’s a respected and well connected consultant with an in-depth knowledge of the diamond and jewelry industry. As we expanded Julius Klein Diamonds it was time to retain a new sales executive.  Asking several respected retail partners who should head up the search, Phillip’s name kept coming up. We are very pleased with the level of care that he exerted to make sure the candidate he found was a good fit. The process was totally seamless. Phillip is easy to work with and very professional. I recommend that when you are ready to take your jewelry business to the next level you hire him!

Mark J. Klein
Julius Klein Diamonds

For years Phillip has provided wise council to our operations manager. He found us an outstanding gemologist several years ago. He developed and implementing a training program allowing our sales manager to increase the team’s sales. It’s valuable to have someone that knows the jewelry industry so well as we grow our business and navigate challenges.

Rejena Carreras 
Carreras Jewelers 

Phillip’s advice in clienteling and sales strategy has proven invaluable to our team at K.Jons. His approach was strategic, with actionable steps. When we implemented the Client Advisory Board, we gained invaluable customer insight that ended up driving thousands of dollars in sales. Phillip’s unbiased opinion was incredibly helpful in the decision-making process of our marketing strategy. Most importantly, Phillip helped us find the best ways to focus on the top 20% of our customers that drove 80% of our sales. Implementing what Phillip advised paid dividends many times over!

Preston Wallace
Client

 Phillip is a brilliant gemologist. His dedication, customer focus, and many years of experience makes the Von Bargen’s experience memorable. He assisted me in building a beautiful, personal jewelry wardrobe, including designing a custom ring. Phillip would stand out at any premier luxury designer or couture jewelry store world wide.

Kimberly Aldous
Client

Phillip is a super nice guy, very knowledgeable about his products, and very professional. If he tells you he will do something, you can bank on it! I would highly recommend that people do business with Phillip Bosen.

Clif Coleman
President & CEO of Coleman-Adams Construction, Inc.

I’m am so grateful to have Phillip N. Bosen as a colleague and friend! Phillip has not only presented at our Maryland AGS Guild twice (and was awesome!), but he also just recently provided me with amazing feedback and recommendations after doing a second interview with three part time sales candidates. Making this hiring decision was daunting and he made me feel confident and at ease. Phillip is professional, thorough and accommodating. I highly recommend him for all jewelry consulting needs!

Phillip is incredibly customer-oriented – down to the last detail. Not only is he professional and very knowledgeable about his product, but he is very personable and understands his customers’ needs/wants to a detail that is unsurpassed. I would not hesitate (and don’t hesitate) in sending my friends, family, and colleagues to see Phillip. He is a pleasure to work with and is highly talented in his field.

Marla Beth Colling
Chief Compliance Officer, Legal Executive

I was inspired by Phillip’s Client Advisory Board idea when I heard him speak a few years ago. I took his idea and tailored it to fit my business. My CAB took the form of a Book Club, which keeps my best clients engaged, interested, and always learning about new jewelry topics. This has led directly to thousands of dollars in sales. Having intimate social contact with a group of clients is enormously helpful in gauging interest in jewelry and trends. Phillip’s consulting has helped me immensely, in areas from new location scouting to in-store event planning and execution.

He has experience and ideas are always spot on! I would recommend him to any professional jeweler who needs a new perspective on their business.

Laura Stanley GG, CG
NAJA, MBA